Keeping your details safe.
We want to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Using your personal data legitimately
We obtain information about you when you email us or use our website. For example, when you contact us with an enquiry, or if you register to receive our blogs and news updates. If you undergo coaching with us, we also collect information during the coaching process, which we need in order to coach you.
Your personal data will only ever be used in accordance with this privacy statement. If you have any questions about it, please email email@example.com
We may change this policy from time to time by updating this page, so please check it intermittently to ensure you are happy with any changes.
Who are we?
We are a network of expert psychologists which does not operate for profit (we charge only to cover our running costs and so each psychologist can earn a living).
What information is collected, why, how and when?
When you email us or use the ‘Contact Us’ form on our website to make an enquiry, we collect your name, email address, phone number if you provide it, and a description of your situation. To determine the best career psychologist to help you, we may then email or call you to seek further information about your situation.
When you undergo coaching with one of our expert career psychologists, the data gathered during your enquiry is passed to that psychologist – you agree to this as part of the coaching contract before the coaching starts. In order to coach you well, that psychologist will also gather further information about you during the coaching, such as notes they make during your sessions or exercises that you complete. Before you agree to start the coaching, your career psychologist will explain what data they gather, why, how they keep it secure, and what they will do with it after the coaching ends. If you are not happy with any of this, you can decide not to undergo the coaching.
If you have registered on our website for blog posts and other updates from us, or you opt in to these via other means we provide, we gather your name and email address which we use to email you the blog and other updates that you requested. You can unsubscribe from these at any time via the ‘unsubscribe’ links which we include at the bottom of each email.
We will hold your personal information securely in our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant contract you hold with us. When you use our website or make an enquiry, our lawful basis for processing your data is legitimate interests so we can provide the service you would expect. When you use our coaching services, our contract with you is the lawful basis. When we send you blog posts, our lawful basis is your consent, which you can withdraw at any time as explained above.
As is normal when using the internet, when you use our website, we collect your IP address so that our webserver can show you the pages you wish to see. We also sometimes use Google Analytics to see which of our web pages are accessed and when. (See the section on ‘Cookies’ below for more details). But we do not ourselves store any of this data, nor can we personally identify you from it.
Who has access to your information?
We will not sell or rent your information to third parties, or share it with third parties for marketing purposes.
How you can access & update your information
If you change email address, or any of the other information we hold is inaccurate or out of date, please email firstname.lastname@example.org and we will seek rapidly to correct it.
You have the right to ask for a copy of the information that we hold about you, and in some cases for your personal data to be deleted. To do this, please contact both email@example.com and, if applicable, the psychologist who coached you (using the email address with which they corresponded with you).
Security procedures we follow
We take steps to treat your personal data securely.
However, we transmit information normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside the EU
Some of our expert psychologists are based outside the European Union – currently Rachel Collis in Brisbane, Australia, and Rob Handleman in New York, USA. This can be a great advantage to any clients who themselves are based in these countries. However, we are required to flag that these places may have different data protection laws to the EU and the UK. Like all members of The Career Psychologist network, those psychologists based outside the EU will abide by this privacy notice and if you consider undergoing coaching with them, they will make clear as part of the contract how they will use and protect your personal data. If you proceed with the contract you are agreeing to this transfer and use of your personal data.
Review of this policy
We keep this Policy under regular review. This Policy was last updated in May 2018.